Introduction

Conflict is a natural part of human interaction, and at OICNM, we recognise the importance of fostering a supportive and harmonious learning environment for all members of our community. Conflict resolution is a critical aspect of maintaining a positive and productive atmosphere that promotes effective communication, understanding, and cooperation among students, faculty, and staff. Our conflict resolution process is designed to address conflicts promptly, fairly, and confidentially, allowing individuals to express their concerns and work towards mutually agreeable solutions.

Here's a detailed outline of the conflict resolution process at OICNM:

1. Open Door Policy

OICNM maintains an open-door policy that encourages individuals to communicate their concerns directly with the relevant parties involved. Students, faculty, and staff are encouraged to approach instructors, advisors, or administrative staff to discuss any conflicts or issues they may be facing.

2. Informal Discussion

In many cases, conflicts can be resolved through informal discussions. When a conflict arises, the parties involved are encouraged to engage in open and respectful communication. Mediation or a simple conversation facilitated by a neutral party can help clarify misunderstandings and identify potential resolutions.

3. Faculty or Staff Support

Students facing conflicts with their peers or instructors may seek guidance from faculty advisors or staff members who can offer support, counsel, and advice on how to address the issue constructively.

4. Mediation

In situations where informal discussions do not lead to resolution, OICNM provides mediation services. Mediation involves a trained, neutral mediator who facilitates communication between the parties involved, helping them explore solutions and reach a mutual agreement. Mediation ensures confidentiality and offers a safe space for open dialogue.

5. Conflict Resolution Committee

For more complex conflicts or disputes that cannot be resolved through informal methods or mediation, OICNM has a dedicated Conflict Resolution Committee. This committee comprises representatives from different departments who are trained in conflict resolution techniques.

6. Formal Complaint Process

If a conflict remains unresolved after mediation or the involvement of the Conflict Resolution Committee, individuals may choose to submit a formal complaint. OICNM has a formal complaint process that outlines the steps for submitting and handling complaints. The process ensures impartial investigation and resolution of the matter.

7. Confidentiality

Throughout the conflict resolution process, OICNM maintains strict confidentiality. All discussions and records related to the conflict are kept confidential, with information shared only with those directly involved in resolving the conflict.

8. Fairness and Impartiality

OICNM is committed to treating all parties involved in a conflict with fairness, impartiality, and respect. No individual will face retaliation or adverse consequences for raising a concern or participating in the resolution process.

9. Follow-up and Evaluation

After a conflict is resolved, OICNM conducts follow-up evaluations to ensure that the resolution has been effective and that the individuals involved feel supported and satisfied with the outcome.

10. Promoting a Positive Culture

OICNM places a strong emphasis on fostering a positive and inclusive learning culture that encourages open communication, empathy, and understanding. Conflict resolution is viewed as an opportunity for growth and learning, enabling individuals to develop effective problem-solving and interpersonal skills.

At OICNM, conflict resolution is approached with sensitivity and care, recognising its role in strengthening relationships and creating a conducive learning environment. By valuing open communication and proactive resolution, we cultivate a community that embraces diverse perspectives and works collaboratively towards shared goals.